Patient's Charter

  1. Patients can expect to be treated with respect, care, dignity and professionalism.
  2. Patients can have the right to select the doctor of his or her choice.
  3. Patients can expect to have their complaints promptly investigated and be informed within a reasonable period the outcome of the investigation.
  4. Patients can expect that all treatment and procedures carried out on them are in compliance with required safety standards.
  5. Patients’ medical records shall be kept confidential, unless given prior permission for release.
  6. Patients shall have the right to keep copies of their investigation results should they wish to do so.
  7. Any procedures or operations done on patients shall only be carried out with informed consent.
  8. Patients shall have the right to seek second opinion and his doctor shall provide whatever relevant information required.

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141, Jalan Tan Sri Teh Ewe Lim, 11600, Pulau Pinang, Malaysia
+604 - 652 8888